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A particular user cant send email to external users

Title: A particular user cant send email to external users

Description:

We have come across this while working in night shift and we ran couple of test through online email utility website.

We ran inbound smtp test on problem email id at site www.testexchangeconnectivity.com

Lastly we figured out that mails cant be sent as client is using appriver service and don't have this a/c in the Appriver service activated.

Keyword: email sending troubleshooting

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